Resolved
Irina C Szx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund

Updated by user Jan 30, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 15, 2024
I am expecting a refund from Lasula It has been more than a month now and they have not processes it yet.
View full review

Preferred solution: Full refund

Osceola Aaf
map-marker Nottingham, Nottingham

Order problem

Hi can someone please reply to my email as I want to place my order. It won't allow me to place order with my discount code although its say can be used on discounts Mrs Morley
View full review
Tylie Otd
map-marker Gillingham, England

Wondered if you were still selling something I liked a while ago

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 14, 2021

I tried calling but no answer so hopefully they email me or call me back x

Original review Apr 14, 2021
I tried calling to ask but no answer so if you could ring me or email me tomorrow that would be great x
View full review

User's recommendation: Love the clothes haven’t brought anything yet so can’t say

Meea N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampere, Pirkanmaa

Shipment

hello I have customer from Finland! i had a small accident when ordering I put as an address kalastajantie a2, that was missing a road number 18. I placed the order on September 19th and a few days it became an email message that the order had been sent. Whether the package has already arrived home or is still on its way? My order is #45155 and my tracking is #ITD6720GB637******** I’m sorry about this and hope that I could get my package in spite of these. Ty.Meea Niskanen
View full review
Kelly J Bjc

DO NOT USE SITE

I have ordered £60 worth of clothes and paid for 3-5 day delivery. They have still not arrived and there is no phone number to call to speak with someone. I am a so for mum with very little income and this company had just taken my money and not produced the goods. That is theft in my book and I will be reporting this company to the go social ombudsmen and the police.
View full review
Loss:
$60

Preferred solution: Full refund

Leanne Nja

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Where’s my refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lasula - Where’s my refund
Lasula - Where’s my refund - Image 2
I’m still waiting for my refund shouldn’t take this long, needs refunding ASAP. £36 still waiting why so long ? Order number: 10065****. Also RM00064335 why’s it pending approval weeks ago ?
View full review
Loss:
$36
Cons:
  • Ripped off
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous

SCAM COMPANY SET UP TO RIP OFF

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LASULA SCAM LASULA MONEY SCAM LASULA SCAM LASULA MONEY SCAM LASULA BLACKMAIL CUSTOMERS WITH FAKE REFUNDS LASULA SCAM MONEY SCAM .LASULA RIP OFF LASULA RIP OFF LASULA SCAM MONEY RIP OFF. NO REFUNDS ON RETURNS AFTER GOODS SENT BACK . BEWARE MONEY SCAM ON CHEAP GOODS . These are a mix of REJECTS and OVERSTOCK from CHINESE FACTORIES MAKING UK BRANDS Which is why . Some are acceptable . Too small as sized for Asian body sizing . Some garments ordered turn out to be kept . So there is a tiny weeny few good ratings overall. They say i must email all my bank details !!! Incl 3 digit security no . Is that not b s? A refund can deposited into a card account without security pin. No? True? The OTHER SCAM IS THEY CHARGED ME £9 PACKING AND POSTAGE !!!!!! On a £10 garment . This is not refunded... SCAM AS I DID NOT KNOW THIS UNTIL AFTER PAID ORDER !!!SET UP THIS WAY ON WEBSITE TO TRICK US. I attached my ( PO PROOF OF POSTING RETURN WITH THEIR LABEL . ) 4000 reviews so it’s a BIG SCAM . Needs to stop . Maybe the items are being shipped from China outlet via UK address . Banking controlled by China bank account???? They said their bank told them to do this . I offered a PayPal ac but no ...ITS ALL A TRICK AND BLACKMAIL . who in UK WILL EMAIL FULL BANK ACC INFO & SECURITY 3 DIGIT PIN .?? What we should do : Google trade practices email . Flood them IF YOU HAVE VERIFIED PURCHASE . They have kept your money after sending back garment . Plus exorbitant amount like my £9 PACKING SHIPPING . Packing IN UK is FREE.! It’s a hidden trick. SEND ANOTHER REVIEW TO TRUST PILOT NOW AND OTHER REVIEW SITES LASULA APPEARS ON ; AS ABOVE IN CAPITALS . TOP OF THIS EMAIL TYPE . As many lines as you can ...it will come up in google when LASULA IS SEARCHED . Thousands of us will Never get our money back but we can warn others . Feel better . IF ITS £5 ITS A SCAM or reject goods or Chinese factory outlet . SPEND £10 on a safe UK BRAND WITH GOOD OR NORMAL REVIEWS. I refuse to take this laying down . I am NOT vulnerable , BUT I WAS stupid to NOT NOT SEARCH READ THOUSANDS OF LASULAS FAKE MONEY SCAM RIP OFF REVIEWS LASULA REFUND SCAM LASULA REFUND SCAM . LASULA MONEY SCAM LASULA SCAM LASULA TEFUND SCAM LASULA SCAM RIP OFF LASULA RIPPING UK OFF BIG UK RIP OFF SCAM ON REFUNDS Flood Trade practices with complaints MY LASULA ORDER NO 10044**** P O OFFICE MU86994****GB POSTED TO POSTCODE M501BX (Lasula) No email return received . But tracked . Another scam . Postscript : 2 days after I first posted this on all other Review websites . I kept emailing them and said I am reporting to TRADE PRACTICES PLUS CONTACTING TV RIP OFF BRITAIN . They will come to your WAREHOUSE . “ they Emailed said we are trying to pay everybody back “ I said WHEN ME ? they said 7 days. 2 days later they emailed said I had been refunded to my card. They paid through Amazon pay , even though I paid direct to website . So I was right their bank account is connected overseas (China ) they can’t refund direct to customers . Mine was a debit card as usual . I still will report to Trading Practices . my post is coming up on internet so job done and got my £10 back. I posted this review to 3 review sites. It wasn’t£10 and I feel for the people who spent more and never got refunded . Lesson learned: BEFORE YOU BUY FROM A NEE COMPANY NOT ON AMAZON OR EBAY OR VERY WELL KNOWN CHECK INTERNET SEARCH FOR SCAM TEBIRWS. Detective Dora . Peace and love .
View full review
Reason of review:
Return, Exchange or Cancellation Policy
patty Fqk

MONEY SCAM ON REFUNDS & hidden exorbitant packing charges

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LASULA SCAM LASULA MONEY SCAM LASULA SCAM LASULA MONEY SCAM LASULA BLACKMAIL CUSTOMERS WITH FAKE REFUNDS LASULA SCAM MONEY SCAM .LASULA RIP OFF LASULA RIP OFF LASULA SCAM MONEY RIP OFF. NO REFUNDS ON RETURNS AFTER GOODS SENT BACK . BEWARE MONEY SCAM ON CHEAP GOODS . These are a mix of REJECTS and OVERSTOCK from CHINESE FACTORIES MAKING UK BRANDS Which is why . Some are acceptable . Too small as sized for Asian body sizing . Some garments ordered turn out to be kept . So there is a tiny weeny few good ratings overall. They say i must email all my bank details !!! Incl 3 digit security no . Is that not b s? A refund can deposited into a card account without security pin. No? True? The OTHER SCAM IS THEY CHARGED ME £9 PACKING AND POSTAGE !!!!!! On a £10 garment . This is not refunded... SCAM AS I DID NOT KNOW THIS UNTIL AFTER PAID ORDER !!!SET UP THIS WAY ON WEBSITE TO TRICK US. I attached my ( PO PROOF OF POSTING RETURN WITH THEIR LABEL . ) 4000 reviews so it’s a BIG SCAM . Needs to stop . Maybe the items are being shipped from China outlet via UK address . Banking controlled by China bank account???? They said their bank told them to do this . I offered a PayPal ac but no ...ITS ALL A TRICK AND BLACKMAIL . who in UK WILL EMAIL FULL BANK ACC INFO & SECURITY 3 DIGIT PIN .?? What we should do : Google trade practices email . Flood them IF YOU HAVE VERIFIED PURCHASE . They have kept your money after sending back garment . Plus exorbitant amount like my £9 PACKING SHIPPING . Packing IN UK is FREE.! It’s a hidden trick. SEND ANOTHER REVIEW TO TRUST PILOT NOW AND OTHER REVIEW SITES LASULA APPEARS ON ; AS ABOVE IN CAPITALS . TOP OF THIS EMAIL TYPE . As many lines as you can ...it will come up in google when LASULA IS SEARCHED . Thousands of us will Never get our money back but we can warn others . Feel better . IF ITS £5 ITS A SCAM or reject goods or Chinese factory outlet . SPEND £10 on a safe UK BRAND WITH GOOD OR NORMAL REVIEWS. I refuse to take this laying down . I am NOT vulnerable , BUT I WAS stupid to NOT NOT SEARCH READ THOUSANDS OF LASULAS FAKE MONEY SCAM RIP OFF REVIEWS LASULA REFUND SCAM LASULA REFUND SCAM . LASULA MONEY SCAM LASULA SCAM LASULA TEFUND SCAM LASULA SCAM RIP OFF LASULA RIPPING UK OFF BIG UK RIP OFF SCAM ON REFUNDS Flood Trade practices with complaints MY LASULA ORDER NO 10044**** P O OFFICE MU86994****GB POSTED TO POSTCODE M501BX (Lasula) No email return received . But tracked to . Another scam .
View full review
Loss:
$15
Cons:
  • Communication
  • Ripped off
  • Are a con
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Laura T Nti

Disgusting company!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
@lasulaboutique is a disgusting company! They have received my returned products, which weren’t even what I ordered, and then issued a refund on my lasula account but not to my bank! Now ignoring all emails. I was a first time customer who will now never return. I advise all to stay clear!
View full review
Loss:
$20
Cons:
  • Are a con
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Southsea, England

Have not recieved refund

Where is my refund.have not recieved it yet.??
View full review
Stephanie C Hpu

Returned item to them 5 weeks ago and have never received refund. Three emails I have sent and no correspondence has been sent back. Do not order from this corrupt company.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No refund. No correspondence after 3 emails sent to them. Still waiting to my refund after 5 weeks. Extremely unprofessional stay clear of ordering on their website. Quality is also ***
View full review
Elizabeth B Gjy

Order number 10064****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Yodel have been told that I had moved from that address but l do not know where they went to but it was not my address. I have tried to contact yodel but to no avail.
View full review
Bruna P Iza

Parcel not delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hi I made a order and paid for next day delivery to be completed on thrusday the 28tg of March. Received the info saying that yodel has delivered my parcel but I still haven’t received until today. I’ve been in contact with them and they advised me to contact you in regards to get the refund as nothing has been delivered. My tracking number is JD000224****061481. I paid for next day delivery as I was traveling and I’m currently abroad until the 4th of April without my parcel which is a big inconvenient for me. If I could please be contacted in regards to this situation I would really appreciate. 0797219**** Brunnap@***.com
View full review
Emma j Dpx

Regarding order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I’ve not received my order it isn’t on my orders in my account yet you have took money. I don’t want it now because it’s too late I want a refund please
View full review
Anonymous

Do not buy!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trying to return an item is ridiculous! There is not return label or information provided with the items and you will notice on their website that there is no phone number!! Make sure you have proof of posting if you want to return anything although it’s safe to say I won’t be ordering ever again!
View full review
Carrie P Xtb

Worst company!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have tried contacting them 3 times, no response, no other way to contact them. The items I received were awful, didn’t look anything like the photos. I ordered around £100.00 worth of items and I have no way of dealing with them, wish I would have read the reviews first!!
View full review
1 comment
Guest

I’ve just had a similar issue but I just barbarded them on all social media with the same message - Instagram, email, messenger and twitter. Finally just got my refund!

Never again though! I sent them a screen shot too if my proof or purchase and my proof of posting back to them xxxxxx

About

Summary

Lasula is a large online store of apparel and accessories. Its headquarters is based in Manchester, United Kingdom. Lasula offers a broad range of products under the following categories: Clothing, Dresses, Accessories, Shoes, and £25 and Under. Available payment options are Visa, MasterCard, Visa Electron, Maestro, and American Express. Buyers can also use PayPal service. The company accepts returns within 14 calendar days of delivery for a full refund or exchange. All final sales are non-returnable. The company ships their merchandise all over the world. Available delivery options include: UK Tracked, Free UK Tracked, UK Next Day, USA & Canada, and International Signed.

Lasula reviews and complaints

Lasula is ranked 1193 out of 4781 in Footwear and Clothing category

Payment Methods

PayPal

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article